New York's EBT system will be changing over to a new EBT vendor during this timeframe. Access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal. Please plan your food and cash purchases or cash withdrawals accordingly.
You will not need a new EBT card or PIN, and the EBT Customer Service helpline phone number on the back of your card will remain the same. However, the phone line will be unavailable during the changeover time as well.
Please check otda.ny.gov/ebt-conversion on May 19 to find out when the EBT system is back up and available for cardholders to use.
