An investigation by the AG’s office found that while many prospective car buyers reasonably assume that any known and existing safety issues have been repaired or disclosed by the dealer, that is often not the reality of car buying in New York. As part of its investigation, the Attorney General’s office surveyed advertisements, monitored vehicles covered by safety recalls, and identified auto dealers that advertised vehicles with unrepaired safety recalls.
As part of the settlements, the participating auto dealers are required to adhere to a set of guidelines in order to alert consumers that their vehicles may have unrepaired recalls, including the following:
- Dealers that advertise used vehicles online must include information that enables consumers to check the recall status of advertised vehicles; that information includes the SaferCar.gov website operated by NHTSA.
- Dealers who advertise in print or other media must also disclose in the advertisement that the vehicle is subject to a safety recall.
- Dealers must place a decal notice in the window of used cars that include information that allows consumers to check the recall status of the vehicles, including the SaferCar.gov website and mobile application operated by NHTSA.
- Two days prior to any sale, dealers must provide consumers with a copy of the NHTSA recall status report for a vehicle with an unrepaired safety recall, and obtain a written acknowledgment from the consumer.
- Dealers must send notices to customers who have purchased vehicles with unrepaired safety recalls that are still unrepaired, from January 2016 to present. Manufacturers’ franchise dealers must also cover up to five days of a loaner car for consumers if their vehicle requires repairs that will take longer than one day.
- Each auto dealer will also pay a fine of $1,000 to New York State.
BUFFALO REGIONAL OFFICE - 12
- Basil Ford, Inc
- SCGA Holdings, LLC DBA Castilone Chrysler Dodge Jeep & Ram
- CrazyCheapCars, Inc
- Northtown Automotive Companies, Inc
- Landmark Chevrolet, Inc
- Olean Class Cars, Inc
- Ontario Sales, Inc
- Pellegrino Auto Sales, LLC
- Riverfront Auto Sales, Inc
- Shults Management Group, Inc
- Superior Auto Sales, Inc
- V&A Enterprises, Inc DBA Buffalo Auto Group
- Auction Direct USA, L.P.
- Best Value Auto
- Cavallaro Neubauer Chevrolet Buick:
- Doan Buick, Inc.
- Doan Chevrolet, LLC
- Doan Kia
- Good Buy Auto
- J & J Auto, Inc"
- Pioneer Truck Sales, Inc.
- Pool Auto Sales, Inc.
- Ralph Honda
- Santa Motors, Inc
- Stone Road Auto Inc
- Tiffany Transportation Services, Ltd
- Websmart Auto, Inc.
- Websmart Imports