Become an Allegany County Visitor A2D Champion!
What is A2D?
Allegany County - Visitor Journey A2D™ is a new Visitor Champion training that helps everyone in our destination create positive visitor experiences from their Arrival to Departure, or from A2D!
Highly customized for our area, this course helps our entire community learn more about the richness of what we offer visitors. Participants LEARN about what makes our area so special, SHARE their knowledge with others, and join together to STRENGTHEN TOURISM, which benefits us all!
Who is it for? Everyone!
The Visitor Journey A2D™ program benefits anyone who works directly with visitors or anyone who might encounter a visitor in the course of their job duties. Citizens and non-traditional hospitality positions, for example Realtors and Police Officers, will also benefit from learning about helping visitors and how important they are to our local economy
Why Take the Course?
Tourism is very important to our destination. The Visitor Journey A2D™ tourism training program was designed to increase awareness of how all of the tourism sectors fit together to build the visitor’s total experience. And, how one person’s actions can create a snowball effect of negative – or positive – encounters. Visitors who have a negative encounter – or feel unwelcome – have the means through social media to tell hundreds of people about their bad experience. This bad publicity impacts income generated from tourism for the worse and, over time, can adversely affect our entire community. Visitors that have an enjoyable experience will spend more, plan to return in the future, and will tell their friends about the great place they just visited! The money generated from visitor spending not only benefits local businesses, it also moves through our community, in a multiplier effect, providing lower taxes, new amenities and better infrastructure, which increases everyone’s quality of life
How Does it Work?
Visitor Journey A2D™ is an online learning program: ONLINE COURSE There are seven short modules filled with videos, activities and quizzes about our area and helping visitors. The Online Course takes about 120-minutes to complete, but you can come and go and finish it at your own pace. Once you’ve successfully completed the course and passed the final quiz, you’ll achieve your Allegany County Visitor A2D Champion™ certificate! Visitor A2D Champions continue to learn about our destination with access to special resources, updates, and invitations to FAMILIARIZATION Tours and industry events.
What Does It Cover?
The interactive and easy to follow A2D training helps you create positive experiences by arming you with local resources, service skills and an increased understanding of your importance to our local tourism industry. Modules cover how tourism works, discovering our area, answering visitor questions, turning a negative visitor’s experience into a positive outcome, and much more. The Online Course activities explore our destination’s unique assets, attractions and challenges in helping visitors.
The Allegany County –Visitor Journey A2D™ program is open to anyone interested in learning more about our local tourism and helping visitors. When you sign up, you’ll receive immediate access to the Online Course and complete it when it fits your schedule. The cost is Free! Go to http://alleganycounty.
Greater Allegany County Chamber of Commerce and Office of Tourism.
585-268-7190 / 800-836-1869
