MARCH 20, 2020 HORNELL, NY - Steuben Trust Company will
close all branch lobbies and operate solely through available drive-thru windows
starting Friday March 20, 2020, due to the evolving situation of COVID-19.
Branch locations without drive-thru capabilities will be
closed to customer traffic. Staff will be on hand to answer phone inquiries and
process night-drop and ATM’s.
Our goal is to maintain the highest level of customer
service possible during this time. Appointments to enter the branches may be
made by calling the branch or via online through www.SteubenTrust.com.
John Eagleton, President and CEO commented, “The health and
safety of our customers, employees and communities is our main priority and we
wanted to take a proactive step in limiting the potential spread of this virus.
We will accommodate our customer’s needs to the best of our ability. We
encourage customers to use our online and mobile banking tools that are
available 24/7.”
Customer Service can be reached at 1-866-STEUBEN (783-8236)
during normal business hours and our website, www.SteubenTrust.com, continues to
offer deposit account opening, loan inquiries and more.
We are closely monitoring updates and recommendations from
the CDC and our local, state and national authorities. Please continue to monitor
our website for the latest information as it becomes available.
Together we can make an impact lessening the spread of the
virus. We appreciate our customers’ continued support and understanding in this
difficult time.
According to its website, drive-thru service is not available at the following locations: Andover, Canisteo, Elma and Henrietta
