WILLIAMSVILLE, N.Y. – National Fuel recognizes that during these
unsettling times there may be instances where customers find themselves facing financial
difficulties. Customers whose income situations have changed in the last 30 days may be eligible
for HEAP (Home Energy Assistance Program), a federally funded programs that provides financial
heating assistance to those who qualify.
Customers who receive Home Energy Assistance Program (HEAP) grants are also automatically
enrolled in the Statewide Low Income Program (SLIP), a program that provides monthly discounts
on gas delivery charges. The discount amount is based on the amount of the HEAP grant they
receive.
In addition to HEAP, other programs are available to help individuals who struggle to make their
bill payments. National Fuel encourages customers to contact a customer service representative at
1-800-365-3234 weekdays from 7 a.m. to 6 p.m. to discuss their personal situations. A quick call
can provide information on the following programs:
• Neighbor for Neighbor Heat Fund is open year round and helps qualified customers who are
aged 55 years or older, have a certified medical condition, are disabled, are a veteran, or are
currently receiving unemployment benefits to prevent an energy emergency.
• Deferred Payment Agreement allows the potential to negotiate a repayment plan in the event
of a problem or special circumstance.
• Special Protections is applicable for households where all residents are aged 62 years or
older, 18 years or younger, blind or disabled.
• Budget plan billing is available for customers who want to have level, predictable monthly
payments.
