All local Social Security offices will be closed to the
public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we
serve—older Americans and people with underlying medical conditions—and our
employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide
critical services.
Our secure and convenient online services remain available
at www.socialsecurity.gov. Local offices
will also continue to provide critical services over the phone. We are working closely with the Centers for
Disease Control and Prevention (CDC), state and local governments, and other
experts to monitor COVID-19 and will let you know as soon as we can resume
in-person service.
If you need help from Social Security:
· First,
please use our secure and convenient online services available at
www.socialsecurity.gov/onlineservices. You can apply for retirement,
disability, and Medicare benefits online, check the status of an application or
appeal, request a replacement Social Security card (in most areas), print a
benefit verification letter, and much more – from anywhere and from any of your
devices. We also have a wealth of
information to answer most of your Social Security questions online, without
having to speak with a Social Security representative in person or by phone.
Please visit our online Frequently Asked Questions at
www.socialsecurity.gov/ask.
· If you
cannot conduct your Social Security business online, please check our online
field office locator for specific information about how to directly contact
your local office. Your local office
still will be able to provide critical services to help you apply for benefits,
answer your questions, and provide other services over the phone.
· If you
already have an in-office appointment scheduled, we will call you to handle
your appointment over the phone instead.
If you have a hearing scheduled, we will call you to discuss
alternatives for continuing with your hearing, including offering a telephonic
hearing. Our call may come from a
PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not
threaten you or ask for any form of payment.
· If you
cannot complete your Social Security business online, please call our National
800 Number at 1-800-772-1213 (TTY 1-800-325-0778). Our National 800 Number has many automated
service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is
available online at www.socialsecurity.gov/agency/contact/phone.html.
