A limited number of Jones Memorial Hospital information services have been offline in previous days due to a cyberattack. Information Technology experts from Jones are partnering with IT professionals from the University of Rochester, Noyes, and St. James hospitals to restore our systems. We are also working with Meditech, our vendor for patient Electronic Medical Record systems. We continue to expect that all our systems will be accessible to users in a matter of days and will make an additional update on Wednesday, Jan. 3.
In the meantime, we ask patients using JMH services or clinics to bring their insurance card, their complete medications list, and any available medical history with them to any visits.
We have continued to provide high-quality care throughout this event, using the standard computer downtime procedures we regularly train and prepare for. These include manually entering information into patient medical charts while some of our systems are off-line.
To the best of our knowledge, no patient financial or medical information has been compromised. We have been in contact with law enforcement and the New York State Department of Health since the downtime began. This issue is isolated to Jones Memorial Hospital's computer systems.
We will post further updates on our website as events warrant and continue to focus on patient safety and quality care as our top priorities.
